FAQ

Do you offer any discounts for online purchases?
Sometimes we have a sale! If you sign up for our mailing list, you will receive all of our sales, specials and promotions!

Do I need an account to place an order?
Yes. You can easily create an account on the shopping cart checkout page by setting a username and password as noted in the image below. By creating an account, you’ll be able to: track your orders and review past purchases, request a return or exchange directly from your account, manage your account details, and shop more quickly the next time by saving your address and email preferences.

I’m unsure if my online order went through. What should I do?
Check your email to see if you have received an order confirmation from Blanks Outlet. If you don’t see it, wait 5 minutes and check again. If you still don’t see an order confirmation email from us, please check your Spam or Junk email folder. Open the email and mark it “Not Spam”. You can also use your email search bar to search for emails from us. Type or paste this text in:spam blanksoutlet in the search bar. Open any email from us and mark it “Not Spam”. This will take care of the problem on all future emails from us. If you have checked your Spam or Junk email folder, and still don’t see an email from us, contact customer service at ashley@blanksoutlet.com. We will research your order and verify if we have received it. For security reasons, please don’t send credit card information via email.

Where does Blanks Outlet ship from?
We ship from Panama City Beach, FL 32408.

Do you ship to Hawaii, Alaska, or overseas?
We ship to all 50 United States. We don’t ship to other countries at this time.

What shipping service do you use?
All shipping is via USPS United States Postal Service or UPS Ground.

Delivery Times
Priority Mail is generally 2-4 business days, but that is an estimated time frame. It is not guaranteed. USPS does not consider it late or lost until 7 business days have gone by with no movement.

First Class Mail is generally 3-5 business days, but that is an estimated time frame. It is not guaranteed. USPS does not consider it late or lost until 7 business days have gone by with no movement.

UPS Ground is generally 2-4 business days, but that is an estimated time frame. It is not guaranteed. UPS does not consider it late or lost until 7 business days have gone by with no movement.

Is it too late to cancel my order?
We ship your order to you as quickly as possible. It depends on the status of your order and whether it has been shipped. You can contact our customer service representatives via email at ashley@blanksoutlet.com. We will do our best to accommodate your request.

What if the estimated delivery date has passed and I still don’t have my order?
Please contact customer service team by email ashley@blanksoutlet.com. Include your email address and order number.

Have an issue with an order?
If you have an issue with an order you have placed with us, and are missing item(s) or have any damage to your item(s), you must contact us via email ashley@blanksoutlet.com within 5 business days of package receipt. After 5 business days, your order will be considered to have been received complete.